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Behind the Skeins

Wednesday, March 19th, 2014
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The fantasy of working at a yarn store conjures up images of frolicking through bins of beautiful yarn, caressing skeins of luxurious cashmere, hobnobbing with the knitterati and knitting behind the counter while chatting with customers.  The reality includes all that (except for the knitting at work, alas, and without the symphonic soundtrack and dream sequences) plus the mundane and pedestrian tasks of running a retail business. We thought you’d like to see a Day in the Life at the store, so join us “Behind the Skeins” for a look at what goes on behind the scenes.

vacuuming WEBS

 

 

 

 

  We start the day wearing our housekeeping hats – vacuuming, putting things back in their places, wiping counters, getting things ready so we can open the doors.

 

 

 

 

 

Garment on WEBS blog

J tries on garment on WEBS blog

Often we have early morning meetings with reps from the yarn companies to learn about the new yarns and patterns for the season.  We get to try on sample garments – a great way to see how they actually look on real people.

 

 

 

Every day Bill brings us boxes loaded with new products and restocks.

Bill delivers

 

 

 

 

 

 

 

 

 

Yes, it’s fun to see and touch the New.

3/7/14 A new shipment of Madelinetosh has arrived in the store!

3/7/14 A new shipment of Madelinetosh has arrived in the store!

 

 

 

 

And then we have to put it all away!

 

 

 

 

And, of course,  we have to find it again! We put a lot of time into staying organized, a big challenge considering how often we move the yarn. We map the store and update our lists and just when we think we know where everything is, we get a shipment of the next season’s yarns and we start moving and updating again. Ever wonder what happens when we disappear to find more yarn for you?

stockroom

We are practicing our orienteering skills in the stockroom!

We all learn pretty quickly that the one constant in our jobs at WEBS is constant change. Interruptions are part of the job as we move back and forth between helping customers and stocking shelves. Customer service is our priority and the other tasks take a back seat to that, so never hesitate to ask us for help!

It all makes for a lively day. It’s great to be surrounded by all the colors and textures and we are continually inspired by the creativity of our customers and colleagues. And, thus it is nice to turn off the lights at the end of the day and head home, because we can hardly wait to work on our latest project while relaxing in a comfy chair!

Turning out the lights

Meet the Store Crew

Wednesday, February 19th, 2014
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Feb. 11, 2014- Store staff photo. Photo by Mary Kubasek

Walk in the door of WEBS’ retail store in Northampton and you will be greeted by one of the folks pictured above. This is our crew and they represent countless years of experience in the fiber arts. On any given day we have 6 – 9 staff on hand to keep things running smoothly and the cast of characters varies from day to day, as this is no ordinary 9-5 job.

I am Leslie Ann and I co-manage the store with Stephanie, helped by our Assistant Manager Bonnie. We work as a team, balancing our strengths to keep the skeins spinning and things on course. Stephanie is the Master Yarn Mover, Bonnie is known for her customer service and I am fluent in the language of weaving, with special emphasis on translating for beginners.

We are lucky to have a crew with great expertise. In addition to being skilled knitters, crocheters, weavers, spinners and felters, our staff possess hidden talents and super powers that they use to help our customers.  Marion is our Button Maven and can help you find the perfect match among our vast collection, while Maryanne excels at helping people pick patterns and yarn colors that will flatter.  Can’t remember the name of that pattern you saw 3 months ago? J will come to the rescue! Likewise, Ashley can identify random yarn faster than a spinning spindle.

We also have Mary the Gauge Whisperer and Gail, who dyes every day.  Katie claims to have laser vision and Marthe tames the unruly shelves in the warehouse, while many others possess the strength of great and friendly customer service. Nancy keeps us laughing with her sense of humor, we have an in-house animal rescue league and an expert yarn untangler often found at the winding station.

Our diverse interests, both fiber-related and outside of work keep things lively in the store. We share our projects – WIPs, FOs, and pipe dreams.  We laugh about crazy patterns we’ve seen and ooh and ahh over the new yarns.  One and all, we are super yarn enablers and egg each other on when we see someone petting a skein or making piles of colors.

It’s a people-loving bunch and we enjoy getting to know our customers, so introduce yourself when you’re in the store and let us help you with your fibery needs.