November 4th, 2012

Introducing: Live Chat!

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Today we’re writing to introduce an exciting new addition to our website, Live Chat! This feature is available from any page you visit on our website. You can click the Live Chat Available button at the top right of the page, above the shopping cart, or you can click the floating blue Live Chat button on the left side of your screen. If we’re not available to chat, the Live Chat button above the shopping cart will be greyed out.

When you open a chat window, you can ask your initial question. Questions like, “I’d like to check the status of my order.”, or, “I’m looking for a worsted weight wool to make a sweater.” We’ll see your message pop up on our screen and we can chat back and forth from there.

Live Chat is a great way to get in touch with us quickly and easily. We can help save you time by guiding you through your purchase. Generally, there is one customer service representative answering all your Live Chat questions, so Live Chat is best suited for simpler, less involved inquiries. We can help you select the perfect yarn for you next project, check on the status of your order, pick out the perfect gift and more. If you’re looking for something more involved like pattern support, we would better be able to help you over the phone.

So the next time you’re on our site, try sending us a chat! We’d love to hear from you.

 

Grace and Kristin: WEBS Live Chat Represenatives

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Grace

Customer Service Liaison at WEBS - America's Yarn Store
I started working at WEBS in September 2010. I learned how to knit 5 years ago and have been crocheting since childhood. When I'm not knitting, I love to be outside with my Black Lab, Ellie.
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  • CrochetBlogger

    I always really appreciate this feature in the shops I visit online so am really glad to see that you’ve added it. Awesome!