Walk in the door of WEBS’ retail store in Northampton and you will be greeted by one of the folks pictured above. This is our crew and they represent countless years of experience in the fiber arts. On any given day we have 6 – 9 staff on hand to keep things running smoothly and the cast of characters varies from day to day, as this is no ordinary 9-5 job.
I am Leslie Ann and I co-manage the store with Stephanie, helped by our Assistant Manager Bonnie. We work as a team, balancing our strengths to keep the skeins spinning and things on course. Stephanie is the Master Yarn Mover, Bonnie is known for her customer service and I am fluent in the language of weaving, with special emphasis on translating for beginners.
We are lucky to have a crew with great expertise. In addition to being skilled knitters, crocheters, weavers, spinners and felters, our staff possess hidden talents and super powers that they use to help our customers. Marion is our Button Maven and can help you find the perfect match among our vast collection, while Maryanne excels at helping people pick patterns and yarn colors that will flatter. Can’t remember the name of that pattern you saw 3 months ago? J will come to the rescue! Likewise, Ashley can identify random yarn faster than a spinning spindle.
We also have Mary the Gauge Whisperer and Gail, who dyes every day. Katie claims to have laser vision and Marthe tames the unruly shelves in the warehouse, while many others possess the strength of great and friendly customer service. Nancy keeps us laughing with her sense of humor, we have an in-house animal rescue league and an expert yarn untangler often found at the winding station.
Our diverse interests, both fiber-related and outside of work keep things lively in the store. We share our projects – WIPs, FOs, and pipe dreams. We laugh about crazy patterns we’ve seen and ooh and ahh over the new yarns. One and all, we are super yarn enablers and egg each other on when we see someone petting a skein or making piles of colors.
It’s a people-loving bunch and we enjoy getting to know our customers, so introduce yourself when you’re in the store and let us help you with your fibery needs.