Comments on: Shipping Options http://blog.yarn.com/shipping-options/ Follow Owners Kathy & Steve Through Their Adventures in Yarn And Life Thu, 16 May 2013 21:07:00 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: KathyElkins http://blog.yarn.com/shipping-options/comment-page-1/#comment-5504 KathyElkins Wed, 23 Jun 2010 18:30:02 +0000 http://blog.yarn.com/?p=2050#comment-5504 Ooops - forgot to login. That previous comment is from me! Ooops – forgot to login. That previous comment is from me!

]]> By: Kathy http://blog.yarn.com/shipping-options/comment-page-1/#comment-5505 Kathy Wed, 23 Jun 2010 18:29:07 +0000 http://blog.yarn.com/?p=2050#comment-5505 Hi Carole<br><br>Thanks for your feedback and kind words. I agree - it's all about customer service and we really try to make ours the best it can be.<br><br>We've discussed offering a winding service but here's the problem - if we wind say 6 hanks of Cascade 220 for you and send it along and you decide the color isn't quite what you want and you want to return it, we're in a pickle in terms of resale. In that situation we'd refund the yarn cost to you but what do we do with the winding fee? It's messy but would love to hear your thoughs! Hi Carole

Thanks for your feedback and kind words. I agree – it's all about customer service and we really try to make ours the best it can be.

We've discussed offering a winding service but here's the problem – if we wind say 6 hanks of Cascade 220 for you and send it along and you decide the color isn't quite what you want and you want to return it, we're in a pickle in terms of resale. In that situation we'd refund the yarn cost to you but what do we do with the winding fee? It's messy but would love to hear your thoughs!

]]> By: Carole http://blog.yarn.com/shipping-options/comment-page-1/#comment-5503 Carole Wed, 23 Jun 2010 18:23:33 +0000 http://blog.yarn.com/?p=2050#comment-5503 I think this is great. Customer Service makes or breaks businesses and yours is one of the best I have experienced. One service that I have never seen on the web would be ball winding for fiber that comes in skeins. I have a swift and ball winder but for large projects I just wish the skeins were available already wound. I certainly would pay for such a service. Just a thought... I think this is great. Customer Service makes or breaks businesses and yours is one of the best I have experienced. One service that I have never seen on the web would be ball winding for fiber that comes in skeins. I have a swift and ball winder but for large projects I just wish the skeins were available already wound. I certainly would pay for such a service. Just a thought…

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